There’s a lot of things that can go horribly wrong with PR when you’re in the middle of a crisis. Communications messaging and the fine nuances around what spokespeople say in times of crisis for a company, brand, or event matter. That’s why we recommend that all companies put together a very basic crisis communications plan – it can be as simple as a few key messages on a piece of paper.
Anyone who spends five seconds looking can find examples of bad PR practices. In April, there were three HUGE PR disasters – United Airlines’ violent passenger removal, Pepsi’s ad faux-pas, and #FyreFestival. It can be harder to find out what is actually effective and works in the PR industry. So, we’ve rounded up some resources for you in April’s ‘This Month in Public Relations’ post: